FAQs

CareVoy is a patient transportation coordination platform that connects healthcare facilities, patients, and NEMT providers. We simplify how medical rides are scheduled, tracked, and reimbursed — giving your staff one place to manage transportation from request through completion.

We offer NEMT coordination, real-time ride tracking, HSA/FSA auto-processing, coordinator dashboards for facilities, and a patient portal for booking and managing rides. We also maintain audit-ready transportation records for every ride.

Yes. All data is encrypted in transit and at rest. We provide Business Associate Agreements (BAAs) to all facility partners and maintain comprehensive audit logs for every interaction on the platform.

Yes. Apply through our website and our team will schedule a 30-minute walkthrough tailored to your organization. Approved facilities receive a proposal customized to their patient volume and transportation needs.

Most coordinators are up and running within one onboarding session. We provide guided setup, video tutorials, and dedicated support to ensure a smooth transition for your team.

We offer email support, a knowledge base, and dedicated account management for facility partners. Enterprise accounts receive priority support with a named account manager.

CareVoy automatically generates IRS-compliant receipts after every completed ride and submits them to the patient's HSA/FSA account. No paperwork required — patients save up to 30% per trip with zero administrative burden on your staff.

We work with hospitals, assisted living facilities, nursing homes, and dialysis centers — any organization that coordinates recurring or episodic patient transportation. If your staff is managing rides manually, CareVoy is built for you.

Providers can apply directly through our partner portal at partners.carevoy.co/nemt-signup. There is no cost to join the CareVoy network. Once approved, your team receives access to the driver and dispatch portal.

CareVoy is currently onboarding facilities and transportation partners in select markets, with expansion underway. Contact us at contact@carevoy.co to discuss availability in your area.